Shipping & Returns
Shipping your package
Shipping your package
The delivery and receipt of your products are the last steps that close your order. Packages are usually shipped after we receive your payment.
Delivery is triggered only when all items in your order have been received and checked by our logistics department.
And so that you can enjoy your purchases in the best conditions, Several delivery methods have been put in place.
Thanks to our network of specialized carriers, we offer you a tailor-made delivery in an optimized time, depending on the place of delivery and the nature of the parts ordered. After receiving your order, our logistics department delivers the carrier who undertakes by contract to deliver the order to the address provided as soon as possible. You can track the progress of the order on "your customer account". You can also track the progress of your order by email or by clicking on the "Contact Us" section.
Delivery STANDARD:
Walk-in delivery to the doorstep/foot of the building.
Delivery can be made on Saturdays.
Please note that the carrier does not make appointments for this type of delivery.
In case of absence at the time of delivery:
- Either a notice of passage is left for you so that you can contact the carrier and arrange an appointment.
- Either your parcel is dropped off at a post office or parcel relay near you.
Delivery PREMIUM:
You will be contacted within a few days by the carrier to arrange an appointment - 3-hour time slot for delivery - according to your availability.
You will be delivered by the carrier within 48 working hours after making an appointment by phone. Your order is delivered to you at the foot of the building or at the doorstep for houses (if accessible with a pallet truck).
SPECIFIC DELIVERY:
Delivery of bulky items, custom-made or according to the exceptions indicated in the GTC.
In the case of an order with bulky, custom-made or exception-specific items, delivery times may be extended. We will wait for the availability of your goods and the requirements of the logistics department before sending your order. You can track your order at any time in your customer account. Our Customer Service is of course at your disposal for any further information.
In case of absence during the delivery, a notice of passage is left for you so that you can contact the carrier and arrange an appointment. You may then be charged a 2nd presentation fee.
Regardless of the shipping method chosen, we will provide you with a link as soon as possible that will allow you to track the delivery of your package online.
Shipping costs include packaging, handling and transport costs. They can contain a fixed part and a variable part depending on the price or weight of your order. We advise you to group your purchases into a single order. We cannot combine two separate orders and you will have to pay the shipping costs for each of them.
Packages are oversized and protected.
Interlogistics.info
Interlogistics.info is an international transport service dedicated to e-commerce professionals.
A selection of carriers with an optimal quality of service: Interlogistics.info
*To track your shipments/deliveries, please contact the e-commerce site of your order directly (or of course contact@interlogistics.info which will redirect you to your seller site*).